Shipping policy

a. Artousa Store provides you with alternative ways of product pickup and delivery for your convenience. When placing your order, you are invited to choose how you wish to receive or have the ordered products sent to you. Depending on the method you choose, the total final cost of your order is determined, and this will be the basis for payment, included in the order confirmation.

b. The charge for each domestic order (Greece - Speedex) is €2 for weight up to 1.99 Kg. From 2.0 kg to 2.99 kg, it is €4.5, and for each additional kilogram above 2.99 kg, an additional €1 is added to the shipping charge. For the cash-on-delivery service, there is an additional charge of €4 upon delivery, only for ready-to-deliver products valued up to €100 and weighing up to 2 kg. All the above prices include VAT. The estimated delivery time is approximately 3 to 5 working days, depending on the destination. Artousa Store will make every effort to dispatch the products within the aforementioned working days.

c. The charge for each international order to CYPRUS (Speedex) is €5 for weight up to 3 kg. From 3.01 kg to 5 kg, it is €12, from 5.01 kg to 10 kg, it is €19, from 10.01 kg to 20 kg, it is €30, and for each additional kilogram above 20 kg, an additional €2 is added to the shipping charge. All the above prices include VAT. The estimated delivery time is approximately 4 to 15 working days, depending on the destination. Artousa Store will make every effort to dispatch the products within the aforementioned working days.

d. International shipments are executed with DHL, and the prices mentioned on the carrier's website apply to Zones 1, 2, 3, and 4. For Zone 1 and 2 (European Union), the price starts from €12 for weight up to 2 kg. For Zone 3 (United Kingdom), the price starts from €15 for weight up to 2 kg. For Zone 4 (United States and Canada), the price starts from €30 for weight up to 2 kg. The estimated delivery time is approximately 4 to 15 working days, depending on the destination and custom fees are charged to the customer. Artousa Store will make every effort to dispatch the products within the aforementioned working days.

e. The delivery time of your order is determined before its finalization and from the Order Confirmation email you receive after its completion.

f. Your order is shipped with a courier company or a transport company of your choice (strictly after telephone communication with the company).

g. It is clarified that in the case of cash-on-delivery payment or bank deposit, our company retains ownership of the products until the full and complete settlement and payment of the purchase price.

h. It is emphasized that deliveries are made only on working days (Monday - Saturday, excluding holidays) between 09:00 - 15:00 local time, and the estimated delivery time from the order registration is from 1 to 10 working days.